Hurricane Preparedness for Wireless I.Q. Email Users
August 29, 2008 on 6:24 pm | In Uncategorized | No CommentsTo our email subscribers:
With Hurricane Gustav and Tropical Storm Hanna threatening the gulf coast region, I wanted to share a few tips on being prepared for these storms.
Continue reading Hurricane Preparedness for Wireless I.Q. Email Users…
AT&T’s Systems Are Running Slow…On Their Busiest Day of the Year
July 11, 2008 on 9:43 am | In Uncategorized | 1 CommentYou think they would be a little better prepared for this.
From my live blog:
9:29: Just saw a copy of an email about the system issues stating:
“Current Issues and Workarounds
These are the issues that are currently being worked. We do not have solutions for some of the systematic issues just yet. As many workarounds as are available are provided below.
Issues upgrading a FT line (CARE only):
Work around to get customer out the door: split line off of the FT, make individual and then put back on the FT account.
Tethering for Unbrick is slow or erroring (telegence and care)
Send customer home to tether. Reps will still be comped.
Cannot add a line to an existing FT account (CARE only):
New line Port-in Failures:
The vast majority of our port failures have been because the rep is not asking for the Pin/Password. This field MUST be populated if the customer has a pin/passcode on their account.
Cannot sell out the 16GB white device (69115)- not available for sale (care and telegence) on both new line (port) and upgrade:
Not showing as a 3G device.
The CSS for upgrades in CARE markets is not printing the Upgrade Fee for ANY phone sales. iPhone and non-iPhone.
Rep must be sure to cover the fee with the customer. Fix is not until Tuesday.
Feature Conflict with Existing FT Messaging”
I didn’t get the second page, so if anybody wants to fill that in, email me.
Picture after the jump.
Continue reading AT&T’s Systems Are Running Slow…On Their Busiest Day of the Year…
My Journey For an iPhone Begins…
July 11, 2008 on 5:45 am | In Uncategorized | No CommentsIt’s 5:30 and my journey begins for an iPhone. Although I am not as hardcore as these people, I am pretty excited to get my wife and her sister an iPhone when it releases today. Having a four year old daughter, I am not able to wait in line overnight to get my hands on one. Daycare does not open until 6:30, so this is as early as I could get started. Our daughter is not going to be happy when I wake her up this early. Heck, I am not happy to wake up this early. I will keep you updated as I arrive to the AT&T store (which I actually worked at for three years). I can’t wait to see the look on all the Apple fanboys when I show up blogging on my PC…
7:00: Daycare was a few minutes late opening but traffic was not too bad. I am number 59 in line. It just so happens that my spot has a bench to sit on. They won’t tell us how many are in stock. I got a free bottle of water. I wonder what happens if I have to go to the bathroom. I’ll take it easy on the water. Pictures below.
I just saw a person that was waiting in line last year for the iPhone and the Ms. Debbie Heroman, the lady that did our flowers.
7:22: The guy in the number 61 spot bought a first-gen iPhone two weeks ago and now has to wait in line to exchange it for the 3G version. What rock was he hiding under?
8:00: The doors are finally open. I ran to Starbucks to use the bathroom while someone held my spot in line. I talked to the first people in line and they said they got here about 11:30 last night. I also got a glimpse of the new phone. Pretty nice looking. The line is moving fast.
8:30: Pretty much at a standstill. I’m sure activating in store this year is going to make the wait a little longer. I’ve made a few business contacts while waiting in line.
8:40: Someone just came outside and said there was a “small glitch” in the system. Great.
8:44: I’m starting to hear a lot of cell phone conversations saying “I’m gonna be a little late for work.”
8:49: Some guy just shouted “Does anybody want to buy a BlackBerry Curve?!” My battery is about to die on my laptop. I’ll be back when I plug it back in.
9:29: Just saw a copy of an email about the system issues stating:
AT&T Expands Insurance Coverage to Include PDAs/Smartphones
June 24, 2008 on 10:00 pm | In Uncategorized | 1 CommentFirst thing first, this insurance coverage does not include the iPhone.
AT&T is finally allowing customer’s to cover PDAs and smartphones under their insurance program. This coverage includes unintentional liquid/physical damage and lost or stolen cell phones. You may also make a claim if your phone has warranty issues after the one year warranty is up. The monthly service charge for insurance coverage remains at $4.99 per month per phone.
Until November 3, 2008, all claims covered under the insurance program will have a $50 non-refundable deductible. After that time, a tier system will be used to determine the deductible you will have to pay. Tier 1 will be a $50 non-refundable deductible and Tier 2 will be a $125 non-refundable deductible. Tier 2 phones are high end PDAs, including the latest BlackBerry, Windows Mobile, and Palm Treo devices. Phones may be moved from Tier 2 to Tier 1 during the phone’s life cycle, reducing the deductible.
There is a 30 day enrollment period that begins on the day you purchase the device. You may want to call the insurance number (1-888-562-8662) and ask if they will make an exception due to the new policy.
Check here (pdf link) to see if your phone is eligible.
You can view more information about AT&T’s insurance policy here.
Video Review of Facebook Application for Palm Treo
June 24, 2008 on 11:59 am | In Uncategorized | 1 CommentMillions of people use Facebook. A majority of these users are unable to sit in front of their computer all day reading friend updates, wall posts, and to poke or be poked. Sure, in college, I had nothing better to do (homework, study, go to class) than sit in front of my computer. With mobility in mind, Facebook has launched a number of mobile Facebook applications.
From any cell phone browser, you can go to m.facebook.com and pull up a mobile version of the social networking website.
You can upload pictures and video from your cellphone by sending a multimedia message (MMS) to mobile@facebook.com.
In the video below, we review the Facebook application that was designed for the Palm Treo 680, 755p, and the Centro. Facebook is accessed using the internet connection through a program instead of the web browser.
To download it directly to your compatible Palm device, use the phone’s browser to go to http://mobile.palm.com/facebook. The installation process is also covered in the video.
Click “Continue Reading…” to view the video.
Ben
ben@wirelessiqllc.com
www.wirelessiqllc.com
Continue reading Video Review of Facebook Application for Palm Treo…
Free Online Training Now Available
June 20, 2008 on 11:05 am | In Uncategorized | No CommentsWireless I.Q. now offers free online training for Microsoft Outlook 2007, BlackBerry, and Windows Mobile. Palm Treo will soon be available. These trainings are prerecorded using WebEx.
*When opening the training, you may be prompted to install the WebEx application.
Feel free to pass this information on to anybody that would find it useful.
Training: http://www.wirelessiqllc.com/training.php
Contact us if you or your company is interested in additional training. Wireless I.Q. provides on site training in addition to live and prerecorded online training.
Video Tutorial on How to Search Google Using Text Messaging (SMS)
June 20, 2008 on 10:48 am | In Uncategorized | 2 CommentsIn my opinion, Google is the best search engine on the Internet. You can use your cellphone to search Google via text messaging. This video tutorial will show you how. It is about 6 minutes in length.
You can view a complete list of searches to perform on Google SMS at sms.google.com.
Ben Marcel
ben@wirelessiqllc.com
www.wirelessiqllc.com
Video is below.
Continue reading Video Tutorial on How to Search Google Using Text Messaging (SMS)…
Sending and Receiving Files via Bluetooth Using BlackBerry (video tutorial)
June 13, 2008 on 1:04 pm | In Uncategorized | 4 CommentsTransmitting files through Bluetooth technology has become very popular with cell phone users. You can transfer media that is not copyright protected. If you download a ringtone or picture from your wireless carrier, you usually cannot Bluetooth it to another phone. BlackBerry is a little bit different when it comes to sending and receiving using Bluetooth. This short video shows step by step how to do this. It is about 7 minutes in length.
Give us a call or shoot us an email with any questions.
Ben
ben@wirelessiqllc.com
www.wirelessiqllc.com
Continue reading Sending and Receiving Files via Bluetooth Using BlackBerry (video tutorial)…
CNet Reviews Cellphone Radiation Levels
June 13, 2008 on 10:45 am | In Uncategorized | No CommentsCNet compiled a list of cellphone radiation levels for US cellphones. This information is available to the public through the FCC website. CNet’s list explains what the “specific absorption rate (SAR)” level means and the maximum level allowed by the FCC. Looks like I’ll be wearing my tin foil hat when using my BlackBerry curve. I wonder what effect it has when it is in your pocket? Thank goodness for belt clips.
Read below for the link and some videos showing people popping popcorn using cellphones (supposedly an advertisement and not real, still cool though).
Order Pizza Through Text Messaging
June 12, 2008 on 9:49 am | In Uncategorized | 2 CommentsYou know we are getting lazy when we can’t even pick up the phone to call and order pizza. Three major pizza delivery chains have set up a way to order pizza without calling, all from your cell phone. Pizza Hut and Papa John’s allows you to order your pizza through text messaging using preset orders. Domino’s has a mobile version of their website for use with your cell phone’s internet browser.
While you’re at it, have a pizza delivered to our office. Read on for more information on how to get setup to order pizza from your mobile.
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